The rules that keep Qupilo respectful, transparent, and safer for people meeting across Singapore and Malaysia.
Effective 29 September 2026
Terms of Use
These Terms of Use form an agreement between you and Qupilo Labs when you access Qupilo’s website, mobile application, and related services.
You must be at least 18 years old and legally able to enter a binding agreement to use Qupilo. By creating an account, you confirm that you are not prohibited by law from using dating services.
Keep your login details secure and provide accurate, current information. You are responsible for activity under your account and must tell us promptly if you believe it has been compromised.
Treat others with respect. Qupilo does not permit harassment, threats, hate speech, sexual exploitation, stalking, impersonation, scams, spam, coercion, or the sharing of another person’s private information without permission.
Do not use Qupilo for commercial solicitation, trafficking, illegal activity, or to arrange transactions for sexual services. Content involving minors is strictly prohibited and may be reported to the appropriate authorities.
You retain ownership of content you submit. You give Qupilo a worldwide, non-exclusive, royalty-free licence to host, display, adapt, and distribute that content only as needed to operate, improve, and promote the service, subject to your privacy settings and applicable law.
Only upload content you have the right to share. You may not post content that infringes intellectual property, privacy, publicity, or other rights.
If paid features are offered, prices and renewal terms will be shown before purchase. Subscriptions may renew automatically until cancelled through the store or payment account used to subscribe. Refunds are handled under applicable law and the relevant app store’s rules.
Deleting Qupilo does not automatically cancel a subscription. You must cancel it through Apple, Google, or the payment provider before renewal.
You may stop using Qupilo and delete your account at any time. We may restrict, suspend, or terminate access where reasonably necessary to protect users, investigate misconduct, comply with law, or enforce these terms.
Serious safety violations may result in immediate removal. Where appropriate, we may preserve relevant information and cooperate with lawful requests from authorities.
Qupilo helps people connect but does not conduct exhaustive background checks, guarantee a user’s identity, or guarantee compatibility, conduct, or outcomes. Use care when communicating and meeting in person.
To the fullest extent permitted by law, the service is provided as available, without warranties that cannot lawfully be excluded. Nothing in these terms limits rights or remedies that cannot be limited under Singaporean or Malaysian consumer law.
These terms are governed by the laws applicable to Qupilo’s operating entity, without removing any mandatory protections available where you live. Disputes should first be raised with us so we can try to resolve them informally.
We may update these terms as the service or law changes. We will provide reasonable notice of material changes, and the revised effective date will appear on this page.
Privacy
Account details, profile information, photos, prompts, messages, preferences, reports, and communications with support.
Device and app information, approximate location where enabled, usage activity, cookies, diagnostics, and security signals.
To provide matching and messaging, personalise the experience, prevent fraud and abuse, respond to reports, process purchases, meet legal obligations, and improve Qupilo.
Information may be shared with people you choose to connect with, service providers acting for Qupilo, app stores and payment processors, professional advisers, and authorities where law or safety requires it. We do not sell personal information.
We retain information only as long as reasonably needed for the service, safety, legal, and dispute purposes. We use administrative and technical safeguards, but no online service can promise absolute security.
You may update profile information, change permissions, request access or correction, object to certain uses, withdraw consent where applicable, or request account deletion. Some records may be retained where legally required or needed for safety.
Because Qupilo serves Singapore and Malaysia and may use international service providers, information can be processed outside your country with safeguards required by applicable data protection law.
Dating safety
If you or someone else faces immediate danger, contact local emergency services. Qupilo reporting is not a substitute for emergency assistance.
Contact
Contact Qupilo Labs at support@qupilo.com. Include enough detail for us to understand your request, but do not email passwords or sensitive financial information.
This page is a general template and does not constitute legal advice. Qupilo should have qualified counsel review it before launch and add the registered company name, address, and any required local disclosures.
